Terms of Use

These Terms of Use apply to the supply of any children’s activities whether booked by you on our website or directly with a member of staff, including camps, clubs, courses, events and other activities (each an ‘Activity’) and supplied by a member of the Premier Education Group PLC group of companies (‘Premier Education’). No other terms apply, other than the descriptions of the Activity which are to be found on our website and any other terms to which reference is made in these terms of use.

By booking an Activity with Premier Education you are acknowledging your full acceptance of these Terms and Conditions and confirming that you have not relied on any term other than those contained within these Terms and Conditions.

By using our website, you confirm your acceptance of those parts of these Terms and Conditions which are applicable to use of our website.

Contact details:

Our contact details are as follows:

Premier Sports Limited (“Premier Education”): company number 03774725

Old Apple Store,

Church Road,

Shropham,

Norfolk,

NR17 1EJ

email: [email protected]
telephone: 01953 499 040
vat number : 917779766

Booking and Activity

Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided.

Before booking please ensure your child is available to attend the Activity and meets the conditions for participation in the Activity, as listed on our website.

You are entitled to cancel a booking and receive a refund within fourteen (14) calendar days from the date that you receive e-mail acknowledgement of the booking. This is pursuant to the Consumer Contracts Regulations 2013. However, once an Activity is complete you cannot change your mind, even if this cancellation period is still running. Also, if you cancel after the Activity has started, you must pay us for the services provided up until the time you tell us that you have changed your mind.

Outside this cancellation period you cannot cancel unless you have paid for a ‘flexi-booking’ with us at the time of booking. A flexi-booking allows you to change or cancel a booking before/or on the day of the session you wish to cancel or amend. To cancel e-mail [email protected] with your booking reference number along with what changes you wish to make/cancel.

With Premier Education, Flexi Booking allows you to cancel your booking after the 14-day statutory period, giving you a full refund for the remainder of the booking (minus the cost of the insurance). This does not include selected dates if the event is an extracurricular club which is bookable via the half term or terms sessions. A refund will be issued if the bookings for these events are ‘day by day’ bookings. If the booking is for a holiday event, then we can arrange for the date to be amended to an alternative during the same holiday period at the same venue.

If the participant is required to self-isolate standard cancellation terms and conditions apply.

Individual days within a block booking cannot be refunded, only the full block in its entirety.

While we will do everything that we can to include individuals with a wide range of abilities, we cannot resource this across all our venues.

Where Premier Education Group does not have appropriately qualified staff to support the needs of specific children, we would be acting negligently and/or unsafely in attempting to do so. Whenever possible we will work with partners to provide the appropriate support to facilitate the inclusion of children with complex or specific needs.

Programme Changes

In the event that we have to cancel an Activity for any reason, we will offer alternative provision of the Activity to you. If you notify us prior to the start date of the re-arranged Activity that you would prefer a refund then we will refund to the person who booked the full value of the amount paid for the Activity.

In the event of inclement weather, suitable indoor activities will be organised to replace the outdoor activities, at the discretion of our staff.

Child Protection

All Activity Professionals hold current child protection qualifications and a DBS check certification. If a child complains of abuse, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our child protection policy, a copy of which can be found here.

Medical information

Any relevant medical conditions of the child must be fully disclosed in writing at the time of booking and to the Activity Professional before the Activity begins. If a medical condition is not disclosed in this way, then Premier Education will not be responsible where the steps taken by it (or not taken) would have been different if the medical condition had been disclosed.

Premier Education can only administer medication in an emergency and then only where a member of staff with an appropriate level of qualification is present at the emergency.

Health & Safety

A full risk assessment will be carried out by us in respect of each Activity.

All Activity Professionals involved in the provision of the Activity hold at least a current Emergency Aid Certificate issued by an appropriate body.

By agreeing to these terms of use, you provide consent for us to administer all necessary first aid to your child as required at any time.

You must ensure that your child complies with our safety procedures, including the following:

Shin pads are compulsory on an Activity which involves football, hockey or other contact sport.
Earrings must not be worn during an Activity (except that newly-pierced ears may be covered with appropriate tape or fitted with a plastic retainer from a reputable jeweller).
Clothing appropriate to the Activity must be worn throughout the Activity.

We reserve the right to exclude a child from the Activity if the above requirements are not met in full.

Leaving an Activity

Each child must be collected by a parent or guardian unless express written consent has been given prior to commencement of the Activity, confirming that the child may leave alone. The parent or guardian must ‘sign out’ each child on collection, with an Activity Professional.

Film/Photography

We may from time to time take photographs/video of the Activity for promotional and publicity purposes.

You will be given the opportunity as part of the booking process to consent to the taking of such photographs/film of your child. No photograph/video including your child will be published without your express consent.

Personal Belongings

We do not accept responsibility for loss or damage to your child’s personal belongings whilst attending an Activity. You are responsible for ensuring that no valuables (including devices) are brought to the Activity by your child, other than small amounts of cash to spend in our tuck shop.

Promotions

Premier Education from time to time offers promotions. If you have been issued with a promotional code, this code must be redeemed and used in accordance with both the terms and conditions of that promotion and these Terms of Use.

The terms and conditions of the promotion will be available as part of the description of the Activity that you are booking. Any code which is not made available in this way will not be valid and any misuse of codes may void your booking.

Please note that only one promotional code can be entered per booking, and the sibling discount cannot be used in conjunction with any other promotional code. Some promotions will have a capped discount value.

Viewing of and Participation in Online Video Activities

If you wish to take part or join in with any online video produced by us, the following terms apply.

You participate at your own risk. Save to the extent that it may not limit or exclude its liability by law, Premier Education (including Premier Education franchisees and subsidiaries) does not accept any responsibility for viewers and participants (other than the children booked on the Activity).

You may only participate if you are in good enough health/physical condition to be able to do so. If you are under ‘doctors’ orders’, have an underlying health condition or have received medical advice that would normally preclude you from a physical activity such as that offered by Premier Education, you should not join in.

You must also create a safe area to participate and ensure that it is suitable for the type of activity that is the subject matter of the clip, video or stream. The area must be flat, be clear of obstruction (such as tables, light fittings, rugs), be big enough and suitable for the style of activity in which you are to take part. Please ensure clothing is suitable and appropriate for the activity. Ensure you stay hydrated throughout your participation in the activity.

By watching our activity videos, you agree to the above terms of use.

Policies & Procedures

Copies of Premier Education policies and procedures are available upon request from [email protected].

Complaints

In the unlikely event that you or your child is dissatisfied with the service we provide then please in the first instance raise it with the Activity Professional on the Activity. He/she will deal with the problem in accordance with our policies and procedures.

If the problem is not resolved to your satisfaction then please write to our customer services team at [email protected] within 7 days of your child’s attendance at the Activity.

We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. However, refunds will only be issued if we are in breach of our Terms of Use.

Information

The information on this site is updated regularly. However, we include information provided by third parties on our site and link to third party websites and do not accept responsibility for such third party materials.

We (or third parties) own the content on our site; you should only use this content for considering our services and making a booking (and for any other specific purposes that we make clear on the site).

For more information as to the personal data that we collect from you and what we do with that personal data, please see our privacy policy at https://www.premier-education.com/privacy-policy/ which forms part of these Terms of Use.

If any term within these Terms of Use is found to be unenforceable by a competent court, then the term shall be deleted but the remaining terms shall continue in force to the full extent permitted by law.

These Terms of Use are governed by English law and subject to the exclusive jurisdiction of the Courts of England. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.